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Shipping & Returns

Shipping Cost
Just put your items in the shopping cart and press Estimate Shipping. You will get an instant quote.
Shipping cost is calculated based on actual weight and destination zip code. No per item charge, just total weight rate calculation. You will notice that additional items will not increase your shipping rate by much!

Customer Satisfaction
We care about the way you feel about our products and services. Please let us know how we are doing. After all, your suggestions help us to serve you better.

Returns
If you’re not completely happy with your purchase for any reason, we will gladly exchange your item or offer you a full refund (minus shipping cost) within 14 days of the original delivery. Only unused items in it's original packaging are returnable. If the return or exchange is a result of an error on our part, we will pay for all standard shipping costs. Returns must be approved by customer service with a Return Material Authorization (RMA). Preferably please use the Contact Us form or call 781-477-1984.

Items that were shipped with a free shipping promotional will be refunded at the value of the products minus 10% or $10 (whichever is greater) restocking fee.

Damaged Items
Please report damaged items within 7 days of receipt. We will replace damaged items at no cost to you.  Contact customer service or call 781-477-1984.

Order Processing and Delivery Times
Our standard turnaround time is 2-3 days for processing wax pottery and soy candle orders but often we ship your merchandise even sooner. Please remember that processing time is in addition to the shipping time for your selected shipping method.

UPS Ground is trackable and offers reliable delivery service. We are located in MA (yellow). You can use the below map to find the transit time needed for your state. 

 

UPS Ground business days in transit from: Lynn, MA 01904

   
 
UPS guarantees the day of delivery for every ground package you ship to any address within the 48 contiguous states, except for any ground package originating in Alaska or Hawaii. In addition, the guarantee applies to shipments from Puerto Rico to the 48 contiguous states (see Terms and Conditions for details). Service Map colors may vary due to differences in hardware and software. For the scheduled days in transit for ground packages shipped within the 48 contiguous states, please use the Time-in-Transit calculator.