Frequently Asked Questions

Q: How can I use the Wax Pottery products?
A: Simply open the package and display on your favorite dish or stand, to beautify & gently fragrance any room. DO NOT place Wax Pottery® pieces directly on finished wood, painted surfaces or linen. Always use a dish or stand to protect your furniture or linens. Left unprotected, furniture may be damaged by fragrance oil. Place your Wax Pottery® away from heat or direct light source. A sunny window or spot light on your vessel may distort the shape or color of your piece. Wax Pottery® is not intended for holding food or any liquid. Any item placed inside the Wax Pottery® vessels may be damaged by fragrance oil or by color transfer.

Q: How long does the fragrance last?
A: Fragrance gradually diminishes over time and is the strongest fresh out of the packaging, but typically will last 6 months or more. Many customers report that they still enjoy a gentle smell after 2 years.

Q: What type of wax do you use in Wax Pottery®?
Wax Pottery non-burning products use highly refined Food Grade Paraffin. Wax that is used in many food products.

Q: What type of fragrances do you use? Are they natural?
We use man made synthetic fragrances which in many cases do contain some natural elements.

Q: What kind of flowers are used in your Wax Pottery® products?
We use both natural and silk botanical elements to give us the widest range of colors and shapes for our products.

Q: Do Wax Pottery Spheres or Wax Pottery Bowls smell stronger?
A: The Bowls release way more fragrance due to the larger surface area. Spheres usually work for small rooms or if less fragrance strength is desired.

Q: Can I refresh the fragrance?
A: You may clean or refresh the fragrance of your Wax Pottery® by gently buffing the surface with a soft cloth or a recycled nylon stocking. Fragrance may also be refreshed by gently warming the surface with a hair dryer set to the lowest temperature. Take extra care to avoid melting the surface too deeply as dripping wax may damage furniture or cause burns. Never place in Oven or Microwave Oven.

Q: How can I store Wax Pottery when not in use?
Consider storing seasonal Wax Pottery® products inside a zip-lock bag in a cool dry place to maintain fragrance for future use.

Q: Are the succulents in my Painted Desert Collection/ Habersham GEO live plants?
No, they are not live plants. No watering required for these super realistic succulents.

Q: Are the butterflies real in my wax pottery?
No, they are not real. They are actually made from hand painted chicken feathers.

Q: Can you provide fragrance samples?
A: No, we don’t. We do have a Fragrance Chart that describes all fragrance. Check it out and see if this helps your selection.

Q: Where are they Wax Pottery products made?
A: They are all individually hand made in the United States of America in the state of Georgia.

Q: How much is shipping?
A: Shipping is calculated by weight and carrier you select during checkout. Just put all your items in the shopping cart and press Estimate Shipping. You will get an instant quote. Shipping cost is calculated based on actual weight and destination zip code. No per item charge, just total weight rate calculation. You will notice that additional items will not increase your shipping rate by much! We offer USPS Priority Mail and UPS Ground.

Q: How soon will my order ship?
A: Our standard turnaround time on in stock merchandise is 1-3 days, depending on the current order volume. Often we pack and ship your merchandise the next business day. Delivery will depend on the selected carrier and shipping method. More details about shipping you can find on our Shipping and Returns page.